Customer Service

Our Customer Services

Merchant Services America customer service creates the foundation of our success, offering merchants account statement clarifications or answering questions regarding processing fees, chargebacks and technical support. Call center representatives are available 24 hours a day, 7 days a week, every day of the year, to answer your Merchant Account questions. The Help Desk is invaluable to merchants when it comes to downloading and troubleshooting equipment. You receive high-quality customer service by utilizing the technical knowledge of POS representatives where merchants can have questions answered about their POS processing equipment 24 hours a day, 7 days a week. New merchants can call for training instructions and assistance to operate their POS processing equipment. The Help Desk troubleshoots issues and, in many instances, can fix it over the telephone. To contact the Help Desk, please call (888) 796-3724.